Your profile
Settings, then Profile, holds your own name and the email address you sign in with. Changing the email sends a one-time code to the new address before it takes effect.
Your profile is yours across every store you belong to. Store details are separate.
Store details
Store details are the shop itself: its name in each of your languages, its description, its logo, and its address on the web.
They are what customers see, and what appears on invoices and in search results, so it is worth writing them properly once rather than leaving the setup wizard's first draft in place.
Contact details
The store's contact phone, contact email and physical address are set here and shown on the storefront. They are the details a customer uses to reach you when something is wrong with an order.
Keep the phone number the one somebody actually answers.
Team access
Open Team to invite someone by email. They confirm the invitation with a one-time code and get their own sign-in — never share an account between two people.
Each member is given a role, and the role decides which parts of the store they can open and change. Owners can change or revoke a role at any time, and revoking takes effect immediately.
What the roles cover
- Owner — everything, including the plan, billing and the team itself.
- Manager — the catalog, orders, the storefront and reports.
- Staff — the day-to-day work you assign, usually orders and stock.
Someone's role is per store, so the same person can be an owner of one store and staff in another.
Signed-in devices
Devices lists every phone signed in to your account through the Manager app, with when each was last seen. Revoke one to take a lost or replaced phone off the account.
Do this the moment a phone goes missing. It is faster than changing anything else, and it stops order alerts reaching it.
Notifications
Choose what reaches you and where. New-order alerts are the ones worth leaving on; the rest can be trimmed to taste in the app's settings.
Languages
Your store's content languages are Turkmen, Russian and English. Choose which ones you sell in; every name and description then carries a value per language.
The language of the dashboard and the app is a separate, personal choice, and does not change what your customers see.
Keeping the account safe
Dukan signs you in with a one-time code, so there is no password to leak or reuse. Two things are still worth doing:
- keep the account email address secure, since it is what a sign-in code goes to;
- revoke a device as soon as it leaves your hands.
Closing a store
A store can be archived, which takes the storefront offline and keeps everything in it. Contact [email protected] to archive a store or to reopen one you archived earlier.
Archiving is not deletion. Your orders, products and history stay intact and are restored if you come back.