How can we help?
Find a quick answer or talk to a real person. Our team is here to keep your store moving.
Browse by product
Step-by-step help for the everyday work of running your business.
Start here
Open your account, choose a plan, and learn where each part of Dukan fits.
Online store
Build the catalog, shape the storefront, and run the orders it brings in.
Products & inventory
Build the catalog, price it, track stock, and keep photos and status tidy.
Categories, brands & collections
Arrange the catalog so shoppers find things, with a category tree, brands and collections.
Storefront & themes
Choose a theme, shape the homepage, and set your branding, domain and languages.
Orders & payments
Take an order from new to delivered, handle cancellations, and read settlements.
Analytics & growth
Read visitor and sales figures, compare periods, and see what is actually selling.
Dukan POS
Install the till, sell at the counter, and keep the shop’s books straight.
What Dukan POS is
How the till, the shop server and the back office fit together, and what you need to run them.
Install & set up the till
Install the store server, pair your tills, and connect the printer and scanner.
Selling at the counter
Scan, discount, park a sale, take any payment, and print the receipt.
Returns & refunds
Refund a sale to the method that paid it, restock or write off, and cancel a sale.
Shifts & cash
Open with a counted drawer, log every cash movement, and close on a Z report.
The back office
Manage the catalog, tax rates, deliveries, stock corrections and terminals from the till.
Staff, PINs & permissions
Give every cashier their own PIN, set what each role can reach, and keep the shop's records honest.
Reports at the till
Takings, the shape of the day, best sellers, and every discount with a name behind it.
Backups & troubleshooting
Back up and restore the shop, run the checkup screen, update, and fix what is not working.
Manager app
Run the store from your phone — orders, prices, stock, and today’s numbers.
Account & developers
Business details, team access, and connecting Dukan to your own systems.