This Privacy Policy applies to Dukan websites, applications, products, and services that link to it. If you use Dukan on behalf of a business, that business may separately control information placed in its store or workspace.
Information we collect
We collect information you provide when you create or manage an account, contact us, or use Dukan. This can include your name, email address, business details, store content, order information, and communications with our team.
We also receive technical information such as device and browser type, IP address, pages visited, and diagnostic events. We use cookies and similar technologies where needed to keep you signed in, remember preferences, and understand product performance.
How we use information
We use information to provide, secure, maintain, and improve Dukan; process requests and transactions; provide customer support; communicate service updates; prevent fraud and misuse; and meet our legal obligations.
Where required by law, we rely on an appropriate legal basis, including performing our contract with you, complying with legal duties, protecting legitimate interests, or obtaining your consent.
How information is shared
We may share information with trusted service providers that help us deliver hosting, payments, analytics, communications, support, and security. These providers may use information only to perform services for Dukan and must protect it appropriately.
We may also disclose information when required by law, to protect Dukan or others, in connection with a business transaction, or when you direct us to share it with an integration or commerce partner. We do not sell personal information.
Retention and security
We retain information for as long as needed to provide the service, meet contractual and legal requirements, resolve disputes, and protect the platform. Retention periods vary by the type of information and why it was collected.
We use administrative, technical, and physical safeguards designed to protect information. No online service can guarantee absolute security, so please use a strong password and notify us if you suspect unauthorized access.
Your choices and rights
You may update certain account information from your workspace. Depending on applicable law, you may also ask to access, correct, delete, or receive a copy of your personal information, or object to or restrict certain processing.
To make a privacy request, email us from the address connected to your account. We may need to verify your identity before completing the request.
International use and children
Dukan and its providers may process information in countries other than the one where you live. Where required, we use safeguards intended to protect information transferred across borders.
Dukan is a business service and is not directed to children. We do not knowingly collect personal information from children without appropriate authorization.
Changes and contact
We may update this policy as Dukan develops or legal requirements change. We will post the updated policy here and revise the effective date. Material changes may also be communicated through the service or by email.
Questions or privacy requests can be sent to [email protected].
Write to [email protected] and our team will help.